Privacy Policy

Last updated: January 16, 2026

1. Introduction

Paylinestro, with address at Avenida J Rojo Gómez Kabah 21 No. 12 Local 3, El Campanario, 77500 Cancún, Quintana Roo, Mexico, is responsible for the processing of your personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties.

This Privacy Policy describes how we collect, use, store, and protect the personal information you provide us when using our services and visiting our website.

2. Personal Data We Collect

We collect the following types of personal data:

  • Identification Data: full name, date of birth, nationality
  • Contact Data: postal address, email address, phone number
  • Location Data: city, municipality, postal code
  • Participation Data: community interests, event participation, forum contributions
  • Technical Data: IP address, browser type, operating system, cookies

3. Processing Purposes

Your personal data will be used for the following purposes:

Primary Purposes (necessary for service provision):

  • Manage your membership request to the Paylinestro community
  • Identify you as a community member
  • Communicate information about events, workshops, and community activities
  • Facilitate your participation in discussion forums
  • Coordinate local meetups and collective purchases
  • Respond to inquiries and provide support
  • Comply with legal and regulatory obligations

Secondary Purposes (require your express consent):

  • Send informational newsletters with savings tips
  • Conduct satisfaction surveys
  • Create statistics and usage analysis of the platform
  • Improve our services based on your preferences

If you do not wish your data to be processed for secondary purposes, you may express this at any time by contacting us.

4. Information Sharing

Paylinestro does not sell, rent, or share your personal data with third parties, except in the following cases:

  • When necessary to provide requested services
  • With service providers who help us operate the platform (subject to confidentiality obligations)
  • When required by competent authorities in accordance with applicable law
  • To protect the rights, property, or safety of Paylinestro, our users, or the public

5. ARCO Rights

As a data subject, you have the right to:

  • Access your personal data in our possession
  • Rectify inaccurate or incomplete data
  • Cancel your data when you consider they are not being processed in accordance with the law
  • Object to the processing of your data for specific purposes

To exercise these rights, you can send a request to contacto@paylinestro.com including:

  • Full name and address
  • Documents proving your identity
  • Clear description of the right you wish to exercise
  • Any element that facilitates the location of your data

We will respond to your request within a maximum period of 20 business days.

6. Consent Revocation

You may revoke the consent you have granted us for the processing of your personal data at any time. Revocation may be requested through the same means established to exercise ARCO rights.

It is important to mention that revoking consent may mean we cannot continue providing you with some services that require the processing of such data.

7. Data Security

We implement administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use, including:

  • Encryption of sensitive data
  • Restricted access to authorized personnel
  • Security protocols on servers
  • Periodic security audits
  • Ongoing staff training

8. Data Transfers

Your personal data may be transferred and processed within and outside Mexico by persons other than Paylinestro. In such cases, we ensure that such transfers comply with applicable law and that recipients maintain adequate levels of protection.

By providing your personal data, you accept that it may be transferred under the terms described in this policy.

9. Use of Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your user experience. For more information on how we use these technologies, see our Cookie Policy.

10. Minors

Our services are intended for persons over 18 years of age. We do not intentionally collect personal data from minors. If we detect that we have collected information from a minor without required parental consent, we will take steps to delete such information.

11. Changes to this Policy

Paylinestro reserves the right to modify this Privacy Policy at any time. Changes will be effective immediately after publication on the website. We will notify you of significant changes via email or a prominent notice on our site.

We recommend periodically reviewing this policy to stay informed about how we protect your information.

12. Applicable Law

This Privacy Policy is governed by Mexican law, particularly:

  • Federal Law on Protection of Personal Data Held by Private Parties
  • Regulations of the Federal Law on Protection of Personal Data Held by Private Parties
  • Privacy Notice Guidelines issued by INAI

13. Contact

For any questions, comments, or requests related to this Privacy Policy or the processing of your personal data, you can contact us:

  • Email: contacto@paylinestro.com
  • Phone: +52 55 4440 6611
  • Address: Avenida J Rojo Gómez Kabah 21 No. 12 Local 3, El Campanario, 77500 Cancún, Quintana Roo, Mexico
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